Privacy policy
Overview
We are committed to protecting and respecting your privacy in line with applicable data protection legislation. This privacy policy sets out how we collect, use, and share information that identifies you or is associated with you (personal data).
We are responsible as the data controller of the personal data we collect and process about you. If you have any questions, comments, or requests regarding this privacy policy, please contact us directly at dhffurnishing2@gmail.com
Please be advised that our website uses cookies to enhance your experience as a user. You can find out more details in our Cookies Policy.
Personal data
We collect personal data when you willingly submit information directly to us.
This can include information you provide when you create an account on our website, request fabric swatches, place an order, provide feedback, provide reviews on our products, enter competitions, subscribe to our newsletter, and respond to surveys, discounts, or promotions.
Other information we may collect:
– the time you access the website and the length you are on it, links you access, the source you are referred to the website from, and choices you make when using the website;
– details about your device;
– IP address; and
– Information from fraud prevention organizations when permitted by law.
How your information may be used
-DHF Furnishing may use your contact details so that we can communicate with you directly via a variety of methods in relation to any queries or issues that may arise. We may also use your contact details to inform you of similar products that we think would be of interest;
-DHF Furnishing may use your comments and reviews to determine similar products that you may be interested in;
-DHF Furnishing may use product information to send you reminders and further information about our fantastic products;
-DHF Furnishing may use the information you provide to process payments for any product you purchase from us. We may also use your transaction history to determine similar products that may be of interest to you;
-DHF Furnishing may use your preference settings to boost your user experience and make navigating around our website more suited to your needs; and
– DHF Furnishing may use undisclosed information for purposes of testing processes, research and analysis, development initiatives, and sales information.
We will only process your personal data when:
– you have provided your consent;
– when we fulfill the obligations of a sale;
– when legislation requires; and
– when it is in our legitimate interests provided the existing legislation allows for this.
Information we share with 3rd parties
We may share your personal data with:
-Advisors, partners, and Service providers;
– Marketing and other business partners and other 3rd parties. We will have the highest regard for your privacy when selecting who we share such information with;
– Prospective business associates;
– Group companies;
– To meet our legal obligations whether this be to law enforcement, market regulators, or any other party; and
– The provision of aggregate statistical data and analytics to 3rd parties about users of the website may be provided from time to time but no individual will be identifiable from the information shared.
Advertising & Marketing
Advertising
To carry out our marketing strategy effectively, we, or our partners, may collect information about how you use websites, content, and adverts.
The information collected might also include the IP address or e-mail address you provide to us. The sole purpose of collecting such information is to ensure adverts you experience either on the website or other associated channels are more tailored to you.
The techniques our advertising partners use to recognize the device or e-mail address you are using browser cookies and similar technologies. Find out more about cookies and how to control their access by reading our Cookies Policy.
We may contact you via email with updates or to make you aware of offers and products that we think you may be interested in provided we have your consent to do this. You may opt out of our marketing emails by clicking on the unsubscribe link.
DHF Furnishing will notify you via email about the progress of your order.
What we do with your data
International transfers
Personal data may be transferred to and kept within countries outside your primary jurisdiction, including outside the EU. The protection afforded to personal data in these jurisdictions may vary, in some instances, be less protective than the jurisdiction you currently reside in.
EU contractual clauses
DHF Furnishing has in place approved standard EU contractual clauses or relies on alternative transfer mechanisms to protect your data.
Your rights regarding your personal data
Your rights
Marketing: You may opt out of receiving marketing emails.
Cookies: Please see our Cookie Policy
Control: You have the right to request further information about the processing of your data. You also have the right to change, transfer, complete, block, update and delete your data, and to limit its use. Requests to limit use will be dealt with as soon as reasonably practicable.
Statutory exceptions apply to any request you may make.
If you are not satisfied, you have the right to complain to the relevant authorities. At the time of requesting information, we will clarify whether the provision of the information is necessary for our ability to provide you with goods and services or whether the request is optional.
How long do we keep your personal information?
Irrespective of your account status, we will hold information for as long as necessary to fulfill our business purposes or to comply with regulatory requests, applicable law, audit requirements, or court orders.
Links to 3rd party websites
If you follow a link to displayed on our page which directs you to another platform or web address, please note that these are independent entities who will likely have their own privacy policies for which we accept no liability or responsibility. Please refer to the respective policies for further information.
Amendments to this policy
Our Privacy Policy may be updated from time to time.
Contact
Queries regarding this Privacy Policy are welcome and should be addressed to customerservices@dhffurnishing.com
Klarna
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
General information on Klarna can find here. Your data is handled by applicable data protection law and by the information in Klarna’s privacy policy.