To ensure your furniture arrives in pristine condition, standard delivery typically takes 5–10 business days, depending on your location. Because our larger pieces and luxury mattresses require specialized handling, they are transported via dedicated furniture couriers. You will receive a tracking link and a delivery scheduling update as soon as your order leaves our workshop.

Yes, we provide an expedited shipping option at checkout. Our Express Delivery service is available for a flat rate of £99 and guarantees delivery within 1 to 4 business days, depending on your location.

No, we currently limit our shipping services exclusively to the UK. This allows us to maintain the highest standards of transit care and ensure our premium furniture and mattresses arrive safely at your doorstep, we hope to expand our delivery horizons in the future.

The moment your furniture completes its final inspection and leaves our workshop, we will send you a shipping confirmation email containing a dedicated tracking link. This allows you to follow your items every step of the way, keeping you fully updated as your bespoke pieces travel from our hands straight to your doorstep.

Yes. We are pleased to offer complimentary standard shipping on all UK orders over £399. For orders below this threshold, a standard delivery fee will be calculated at checkout based on the size and weight of your selected items.

Address changes are possible only before the order is dispatched. Please contact our support team as soon as possible so we can assist you.

We do not ship internationally at this time, so customs duties or import taxes will not apply to your order.

If your delivery is delayed or appears lost, please contact us with your order number. Our team will work with the carrier to resolve the issue quickly. If needed, we’ll arrange a replacement so you won’t have to wait long.

We accept returns within14 days of delivery for unused items in their original condition. All products must be returned with original packaging and accessories.

Yes, we understand that finding the perfect dimensions for your bedroom is essential. We offer exchanges for different sizes or models, subject to stock availability. Please contact our customer care team within your return window, and we will happily assist you in arranging the collection and delivery of your new selection.

To maintain the highest standards of hygiene and quality, we are generally unable to accept returns or exchanges on items that have already been unpeeled, fully assembled, or slept on. We highly recommend verifying your room's dimensions and checking your items before unpacking them completely. However, if you believe your item has a manufacturing defect, please contact our quality care team immediately so we can assess and resolve the issue for you.

Return shipping costs are the responsibility of the customer, unless the item arrives damaged or possesses a manufacturing defect. Because shipping luxury furniture requires specialized transit care, we can help coordinate the collection through our dedicated couriers to ensure its safe return. In the rare event that your item arrives damaged, we will fully cover all collection and replacement costs.

We strive to make every aspect of your experience as seamless as possible. To start a return, please contact our concierge team with your order number and the details of your request. “Including photos of the item in your initial email can help us process your request more efficiently.” Our team will personally guide you through the process and arrange for the safe, professional collection of your items.

We aim to process refunds as swiftly as possible. Once your return arrives safely back at our facility and passes inspection, we will issue a credit to your original form of payment within 5-10 business days. We will keep you updated via email throughout this process. Kindly keep in mind that banking institutions can vary in their individual processing timelines for reflecting the credit.

Yes, unless specifically marked as "Final Sale" at checkout, items purchased during promotional events are eligible for return or exchange under our standard policy. We want you to feel completely confident in your purchase, whether selecting from our core collections or exclusive seasonal promotions.

If your furniture arrives damaged or defective, please reach out to our support team within 48 hours of receipt. We will take full responsibility and fast-track a replacement or a complete refund. To help us resolve this as quickly as possible, please include clear photos of both the damage and the packaging in your initial email.

“We highly recommend inspecting the outer packaging before signing the courier’s delivery note. If the box is visibly damaged, you can note 'Damaged upon arrival' next to your signature.”

Simply browse our collection, select your preferred items, and add them to your cart. Proceed to checkout, enter your delivery details, and complete payment to place your order.

No account is required to complete a purchase. You are more than welcome to check out as a guest. However, creating a complimentary account allows you to securely save your details for faster future checkouts, view your complete order history, and track your furniture’s delivery progress more efficiently.

We are happy to modify or cancel your order as long as it remains in the pre-dispatch phase. Once our specialized couriers have collected your items, we can no longer make alterations. Please reach out to our support team as soon as possible, and we will do our absolute best to accommodate your preferences.

Yes, our core collections and popular bed frames are regularly restocked as new materials arrive at our workshop. However, because we source premium, exclusive fabrics and materials, certain limited-edition pieces or seasonal colors may not be restocked once they sell out. Real-time availability will always be clearly noted on the individual product page, or you can register your email to be notified the moment a specific design is available again.

Yes, we offer selected furniture sets and bundles designed to match perfectly. Available sets can be found on product or collection pages

You can enter your discount code at checkout before completing payment. The discount will be applied instantly if the code is valid.

Payment declines can occur for a variety of reasons, most commonly due to a minor typographical error in the billing details, card expiration dates, or CVV code. Additionally, because investing in luxury furniture involves larger transaction amounts, your bank or credit card issuer may temporarily pause the payment as a standard security precaution. We recommend verifying your details, checking with your financial institution to authorize the purchase, or trying an alternative payment method at checkout.

We understand you want peace of mind after finalizing your order. If you haven’t received a confirmation email within a few minutes, please check your "Spam," "Junk," or "Promotions" folders, as automated messages are sometimes filtered there. If it is not present, please contact our customer care team with your full name and the approximate time of your order, and we will verify your details and resend your documentation immediately.